Delivery Charges
Delivery Time
Insurance and duty fees
Out of Stock
Returns (conditions and procedure)
Security and privacy
What personal information does Groupe Hockey Inc collect?
What use does Groupe Hockey Inc make of the information collected?
Why does your browser have to accept cookies?
Netscape Settings
Internet Explorer Settings
Terms of Use
General conditions of sale


Delivery Charges ⇑
  The delivery charges will be calculated and adjusted to the total amount following the reception of your order. Our electronic system will allow you, following the reception of the order, to accept or to refuse the transport charges. An email will then be sent to you to have your authorization of transaction

Delivery time
  Quebec : from 1 to 3 business days
Canada : from 3 to 5 business days
United States : from 6 to 10 business days
World : contact us at
(In Canada, business days do not include Saturdays, Sundays and holidays. In the US, they do not include Sundays and holidays.)
Please not that these times are an approximation.

  All prices are in Canadian dollars.

Insurance and duty fees
  Are included in shipping fees. Articles are insured up to 100$. For international shipping please contact us :

Out of stock
  All items on the web site are kept in inventory. However it is possible that we lack a certain item in case of an act of God; in that case, you will be noticed within the 48 hours following the order.

  Customers wishing to return merchandise must obtain a return authorization from our customer service department.
All returns for credit must be made with freight prepaid by customer and shipped in the original condition.
No return or exchange after 30 days from date of invoice.
  Call us, or send us a fax or an email :
Phone. : (514) 955-9733
Fax: (514) 955-9794
Security and Privacy

Security and Privacy
  Groupe Hockey Inc. is committed to protect your privacy. Groupe Hockey Inc. is informing you of its security measures, its policy on the nature of customer information collected when you order products via the Site, the reasons for which this information is collected, and the use that is made of this information.
  Groupe Hockey Inc has implemented state-of-the-art security measures in order to protect you against loss or unauthorised use of customer information that is in Groupe Hockey Inc possession, notably information concerning your credit card. Groupe Hockey Inc's servers use the latest information-transmission technology (Secure Socket Layers, or SSL), which render its transmission highly secure. In addition, Groupe Hockey Inc's servers are protected by firewall technology. Groupe Hockey Inc ensures its hardware is always state-of-the-art in order to allow you to perform secure transactions on the Site at any time. However, no security mechanism is perfect and you must be aware that your are always at some level of risk that personal information transmitted to Groupe Hockey Inc may be disclosed without any fault on the part of Groupe Hockey Inc and without your consent. Groupe Hockey Inc declines all responsibility regarding forwarded confidential information, except in case of negligence on the part of Groupe Hockey Inc. Note that, for your security, no information on credit cards is kept on the servers Groupe Hockey Inc uses. If you are concerned about confidentiality related to the use of your credit card on the Internet, Groupe Hockey Inc invites you to submit your order by telephone or by fax:
Phone. : (514) 955-9733
Fax: (514) 955-9794
Questions and Comments at
What personal information does Groupe Hockey Inc collect?
  Groupe Hockey Inc. requires that you transmit your name, address, e-mail address and other information with your consent while purchasing a product. To the extent possible, Groupe Hockey Inc. will provide you with the means to verify that the confidential information transmitted is accurate and up-to-date.

What personal information does Groupe Hockey Inc collect?
  Customer information allows Groupe Hockey Inc to open an account in your name, to process your order, if you so authorize us, to send you a customized newsletter. Groupe Hockey Inc would like to inform you that its advertisers and/or partners do not, at any time, have access to confidential customer information. In addition, Groupe Hockey Inc does not sell its lists of users. You always have the option to request from Groupe Hockey Inc that you no longer want to receive the newsletter by so indicating in the "Modify my Profile".

Why does your browser have to accept cookies?
  Cookies allow us to keep track of the products you purchase in a store until you leave the shopping cart in question. Moreover, cookies contain no personal information (like your name, home address, email address, etc.) unless you expressly provide such information.

If your browser does not already accept cookies, you must change the option in your browser's preferences.
This is the procedure to follow:

Netscape Settings
  - Pull down the "Edit" menu and open "Preferences".
- In the Category section on the left, select "Advanced".
- In the menu on the right, go to the cookies section and check the "Accept all cookies" option. Click "OK."
Internet Explorer Settings 4.0 - 5.5
  - Pull down the "Tool" menu and open "Internet options".
- Select the "Security" tab.
- Go to "Security level for this zone" and click on "Custom level".
- Go down to "Cookies".
- In "Allow cookies that store on your computer", select "Enable".
- Then, in "Allow pre-session cookies (not stored)", select "Enable".
Internet Explorer Settings 6.0

- Go to "Tool" menu and open "Internet options".
- Click on "Security" tab
- In "Web Site" (Site Web) Click on the "Edit" button
- In the field "Address of Web Site" type and click on "Allow"
- Again, in the field "Address of Web Site" type and click "Allow"
- Click "OK" to apply..


  Groupe Hockey Inc. reserves the right to modify this policy at any time. Groupe Hockey Inc. also reserves the right to transmit personal information about you to the extent Groupe Hockey Inc. must do so under the law or so as to protect the copyright of the site or those of its users or suppliers.
  Groupe Hockey Inc. operates the Groupe Hockey Inc Web site (the "Site"). The terms and conditions that appear below constitute a contract between you and Groupe Hockey Inc, and govern the use of the Site. Groupe Hockey Inc. may modify these terms and conditions at any time, without prior notice.
  1.1 Location of Site Operation
Groupe Hockey Inc operates the Site from its offices located in Canada. Groupe Hockey Inc makes no representation to the effect that the elements of the Site may be used in other locations than Canada, and it is forbidden to access the Site from territories where the legislation prescribes that the content or use of the Site is illegal. Those choosing to use the Site do so on their own initiative, and it is their responsibility to conform to all applicable local laws. Any claim related to the Site and the elements it contains, or arising from use of the Site, is governed by the applicable laws in the territory of the Province of Quebec.
1.2 Restrictions Related to Use
Except as specified in one or another section of the Site, no element of the Site may be copied, reproduced, distributed, published, translated, downloaded, displayed or transmitted by any means, without prior written permission of Groupe Hockey Inc or the owner of the copyright. You are permitted to display or download Site elements, but only for non-commercial purposes and only as long as you do not modify these elements and you retain all copyright and other proprietary notices contained in the materials they contain.
1.3 Trademarks
The trademarks and logos used or displayed on the Site are trademarks, registered or not, by Groupe Hockey Inc or third parties. Nothing in the Site may be interpreted so as to grant, directly or indirectly, the use of a trademark reproduced on the Site without the prior written permission of the trademark owner.
1.4 Limitation of Liability
The Site and the elements it contains are provided on an "as is" basis, without warranties of any kind, express or implied. To the fullest extent possible pursuant to the applicable law, Groupe Hockey Inc disclaims all responsibility and provides no guarantee, including but not limited to, warranties of merchantability or fitness for a particular purpose. In addition, Groupe Hockey Inc makes no representation with regard to the use, validity, accuracy or reliability of the elements reproduced on the Site, or with regard to the results obtained from the use of such elements. While Groupe Hockey Inc does everything possible to ensure that the Site contains no errors, Groupe Hockey Inc declines all responsibility with regard to any error that may be found on the Site. Groupe Hockey Inc, its related companies, directors, employees, representatives or agents may not, under any circumstances, be held responsible for any damages related, directly or indirectly, to use of the Site, including, but not limited to, the loss of data or profit resulting from use of the elements of the Site, or from the inability to use these elements.


2.1 Price
2.1.1 The price payable for each product that you order is as set out with regard to each product offered on the Site;
2.1.2 Transportation and delivery charges, as well as applicable sales taxes, are not included;
2.1.3 Groupe Hockey INC reserves the right to modify the prices of products offered on the Site at any time, without prior notice;
2.1.4 All prices are in Canadian dollars;
2.1.5 The prices of products set out on the Site may differ from the prices offered for the same products in Groupe Hockey INC stores owned and operated by Groupe Hockey Inc.
2.1.6 For your initial order at Groupe Hockey, the minimum purchase required is $1,000.00 before taxes. An account must purchase a minimum of $2,500.00 (before taxes) per hockey season to keep your account active.
2.2 Return Policy
2.2.1 You shall assume the delivery charges and the legal risks for products returned (except in the case where Groupe Hockey Inc has not delivered to you the products you have ordered, or has delivered to you products that are damaged or defective, in which case Groupe Hockey Inc will assume the delivery charges and the risks, as long as you return the products using a carrier that guarantees the risks of loss and damages);
2.2.2 For the purposes of articles 2.2.1, you may not return products without the authorization of Groupe Hockey Inc 's customer service;
2.2.3 Upon receipt of returned products, any sum debited from your credit card account in favor of Groupe Hockey Inc with regard to these products, except delivery charges, will be credited as soon as possible, on the condition, however, that the products being returned are returned by you and received by Groupe Hockey INC in the same condition as that in which they were at the time they were delivered to you;
2.2.3 It is also possible to return products ordered on the Site to Groupe Hockey Inc store operated by Groupe Hockey Inc, under the conditions specified above, which will apply by making the necessary adaptations. The addresses of these stores can be found in the Site's "To Contact Us" section. In no case will stores operated by Groupe Hockey Inc. reimburse delivery costs.
2.3 Product Availability
2.3.1 Groupe Hockey Inc. does not guarantee in any case the availability in inventory of products offered on the Site. If Groupe Hockey Inc. is unable to deliver to you one or other of the products that you have ordered due to insufficient inventory, Groupe Hockey Inc. will advise you by e-mail when any products ordered which were not available in inventory become available. In such a case, you have the following options: Request that we deliver the products to you, in which case a payment will be deducted from your credit card account for the products before the products are delivered to you; Refuse delivery of the products, in which case no payment will be deducted from your credit card account for the products;
2.3.2 Groupe Hockey Inc. will not under any circumstances be responsible for any damage you may suffer due to insufficient inventory.
2.4 Shipping Policy
2.4.1 Groupe Hockey Inc. will deliver the products ordered by you to the address you transmitted at the time of your order;
2.4.2 Delivery charges are on a per product ordered basis;
2.4.3 Groupe Hockey Inc. will perform delivery as quickly as possible after acceptance of your order, according to the delivery method that you chose on the Site. Delivery times and costs may vary according to the delivery destination, the delivery method chosen and the availability of products in inventory. Delivery times are estimated from the moment the products leave Groupe Hockey Inc's place of business;
2.4.4 You become the owner of the products you have ordered when Groupe Hockey Inc. gives them to the carrier. As of that moment, you will assume all risks related to the products ordered, and Groupe Hockey Inc. will not be liable for their loss or destruction;
2.4.5 For any products delivered outside of Canada, you are responsible for all costs of customs brokerage and any other costs related to exporting outside of Canada;
2.4.6 Delivery of products is subject to the rules of the delivery companies with which Groupe Hockey Inc. does business, as it happens, at this time, Canada Post and Canpar, as well as the rules of any other company with which Groupe Hockey Inc. may do business from time to time. You are in particular subject to the rules concerning a signature acknowledging receipt of products. If you are absent from the location where you requested that Groupe Hockey Inc. deliver the products to you, it shall be your responsibility to recover the products according to the rules of the delivery company you chose on the Site at the time of your order;
2.4.7 No deliveries will be made to a post office box.
2.4.8 Groupe Hockey Inc. must have received the full payment for products that will be delivered to you before proceeding with their delivery.
2.5 Responsibility
2.5.1 In the case where responsibility of Groupe Hockey Inc. to you may be held, such responsibility shall be limited to an amount of money equivalent to the prices you paid for the products returned;
2.5.2 Notwithstanding the preceding, nothing in this article may have for effect to limit any right you may have as a consumer with respect to one or other of the laws of public order that may be applicable to you.
2.6 Acts of God
Groupe Hockey Inc shall not be responsible for non-performance, in whole or in part, of any of its obligations whatsoever toward you, nor for damages or losses you may suffer, if the non-performance, the damages or the losses result from an Act of God or from circumstances outside of its control.


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Avis Légal © Groupe Hockey Inc. 2002